🌟FREE SHIPPING ON ORDERS OVER £75🌟 *Exclusions apply*

FAQs


1. How long are shipping times?

Your FruittiBox will be shipped within 5 working days of you placing your order and then be delivered on a next day delivery service by our 3rd party courier (exclusions apply). You will be notified via text/email with a delivery day and tracking details along with a one-hour delivery slot (sent on delivery day). 

Please click here for our full shipping policy

2. What is your exchange & refund  policy?

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. 

Perishable goods are not covered by these cooling-off periodsas they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

Therefore fresh fruit cannot be returned or exchanged.
What should I do if my fruit has been damaged in transit

If your fruit is inedible/damaged, please email a picture of ALL the damaged fruit and packaging within 24 hours of receipt, to info@fruittibox.com. We will always endeavour to resolve any issues.

We only accept claims sent within 24 hours of you receiving your order.

Any damaged fruit that is still edible will be eligible for a 50% refund.

3. What happens if I receive the wrong FruittiBox?

If there’s an issue with your FruittiBox simply notify us via email at info@fruittibox.com as soon as possible and we’ll endeavour to correct any issues within 24 hours. Don't worry, you won’t be asked to ship the fruit back to us and you can go ahead and enjoy the fruit on us.

4. Do you offer exchanges?

Unfortunately, we do not offer exchanges. 

5. What payment methods do we accept.

We accept all major credit cards, along with google and apple pay. Unfortunately, we do not accept paypal as a form of payment.